April, 11th 2010
Mr. Michael Angelo
The Kitchen Corner
147 Pasteur Street, Bandung 40173
Dear Mr. Angelo
I have received your inquiring about the delay of your order from our company. The delay caused by a strike of local truckers. We apologize for failing to notify you. And sorry about the mistake. As soon as possible, we were trying to send your order.
If I can be of any help, please call me or another customer service representative at 0809GOODJOB (08094663562).
Cordially,
Mr. Rukmana Arizal
Customer Service Manager
Senin, 24 Mei 2010
The Answering Complaint Letter (Fira Nursya'bani - 2B2 - 0906856)
April, 11th 2010 B-181-109080-19203
Mr. Darren Shan
The Kitchen Corner
147 Pasteur Street, Bandung 40173
Subject: Incorrect order query
Dear Mr. Shan:
I have received your inquiring about the delay of your order from our company. The delay caused by a strike of local truckers. We apologize for failing to notify you. We were trying to send your order as soon as possible.
If I can be of any help, please call me or another customer service representative at 0857-1052-7027.
Cordially,
Mrs. Fira Nursya’bani
Customer Service Manager
Mr. Darren Shan
The Kitchen Corner
147 Pasteur Street, Bandung 40173
Subject: Incorrect order query
Dear Mr. Shan:
I have received your inquiring about the delay of your order from our company. The delay caused by a strike of local truckers. We apologize for failing to notify you. We were trying to send your order as soon as possible.
If I can be of any help, please call me or another customer service representative at 0857-1052-7027.
Cordially,
Mrs. Fira Nursya’bani
Customer Service Manager
the answering complaint letter (Riestia Handayani 0902434 2B2)
April, 12th 2010
Mr. Refka Hadiansyah
The Kitchen Corner
147 Pasteur Street, Bandung 40173
Subject: Incorrect Inquiring Order
Dear Mr. Hadiansyah:
We have received your inquiring letter for delaying your order of two dozen poultry shears on 7th March 2010. We beg your pardon for didn’t inform you before. The delaying is due to a strike of local truckers, but we promise to send your order as soon as possible.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on our catalogue.
Sincerely,
Mr. Nicky Byrne
Costumer Service Manager
Mr. Refka Hadiansyah
The Kitchen Corner
147 Pasteur Street, Bandung 40173
Subject: Incorrect Inquiring Order
Dear Mr. Hadiansyah:
We have received your inquiring letter for delaying your order of two dozen poultry shears on 7th March 2010. We beg your pardon for didn’t inform you before. The delaying is due to a strike of local truckers, but we promise to send your order as soon as possible.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on our catalogue.
Sincerely,
Mr. Nicky Byrne
Costumer Service Manager
The Answering Complaint Letter (Alfiani Safitri 2B2)
May 20, 2010
Mr. Jacob Black
Kitchen Corner
147 Pasteur Street
Bandung 40173
Dear Sir,
The complaint letter that you sent had been received on Wednesday, 19th of May 2010. We have investigated the distribution service about the delayed order of two dozen poultry shears that you did on March 7, 2010. Since we were reported their clarification, we notify you that it was due to a strike of local truckers.
Since the consignment cannot be kept on hand indefinitely, we hereby serve you the 15% discount that if delivery is not effective in 7 days from the date you received this letter.
If we can be of further assistance, please file your query through our customer service at the telephone number noted on your billing statement. We are sorry for this uncomfortable service.
Yours faithfully,
Alfiani Safitri
Marketing Manager
Mr. Jacob Black
Kitchen Corner
147 Pasteur Street
Bandung 40173
Dear Sir,
The complaint letter that you sent had been received on Wednesday, 19th of May 2010. We have investigated the distribution service about the delayed order of two dozen poultry shears that you did on March 7, 2010. Since we were reported their clarification, we notify you that it was due to a strike of local truckers.
Since the consignment cannot be kept on hand indefinitely, we hereby serve you the 15% discount that if delivery is not effective in 7 days from the date you received this letter.
If we can be of further assistance, please file your query through our customer service at the telephone number noted on your billing statement. We are sorry for this uncomfortable service.
Yours faithfully,
Alfiani Safitri
Marketing Manager
Letter of Answering Complaint by Sonia Sofyan 0900574
May 24th, 2010
A-564-654567-90000
The Kitchen Corner
147 Pasteur Street
Bandung 40173
Subject : Delay of Order Query
Dear Sir/Madam,
You recently inquired about the delay of order from The Northridge Cutlery Company consisting two dozen poultry shears. We apologize for the delay of order that were supposed to be received by April 10. This delay was caused by a strike of local truckers. We had sent you a notification via email and it seems that your company have not received it yet.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on the catalogue we had sent you before.
Cordially,
(Ms.) Sonia Sofyan
Customer Service Manager
A-564-654567-90000
The Kitchen Corner
147 Pasteur Street
Bandung 40173
Subject : Delay of Order Query
Dear Sir/Madam,
You recently inquired about the delay of order from The Northridge Cutlery Company consisting two dozen poultry shears. We apologize for the delay of order that were supposed to be received by April 10. This delay was caused by a strike of local truckers. We had sent you a notification via email and it seems that your company have not received it yet.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on the catalogue we had sent you before.
Cordially,
(Ms.) Sonia Sofyan
Customer Service Manager
Letter Acknowledging Receipt of Complaint -LUCIYANA DWININGRUM 0902428-
April 10th, 2010
A-898-220791-50000
Mr. Rony Renggustian
The Kitchen Corner
147 Pasteur Street
Bandung 40173
Subject: Incorrect Inquiring Order
Dear Mr. Renggustian:
We have received your inquiry about your order for two dozen poultry shears which have not still arrived and there has been no letter from us. The delay was happened because of the strike of local truckers. We apologize for failing to notify you. We will try to send your order as soon as possible.
If we can be of any assistance, please call us at he telephone number listed on your order statement.
Cordially,
(Mrs.) Luciyana Dwiningrum
Customer Service Manager
A-898-220791-50000
Mr. Rony Renggustian
The Kitchen Corner
147 Pasteur Street
Bandung 40173
Subject: Incorrect Inquiring Order
Dear Mr. Renggustian:
We have received your inquiry about your order for two dozen poultry shears which have not still arrived and there has been no letter from us. The delay was happened because of the strike of local truckers. We apologize for failing to notify you. We will try to send your order as soon as possible.
If we can be of any assistance, please call us at he telephone number listed on your order statement.
Cordially,
(Mrs.) Luciyana Dwiningrum
Customer Service Manager
Letter of answering complaint by Meyza Pritama 0902467
April, 13th 2010
A-787-137238-80000
Mrs. Meyza Pritama
The Kitchen Corner
147 Pasteur Street
Bandung
40173
Subject: Incorrect Order Query
Dear Mrs. Pritama:
We have received your claim inquiring about your order of two dozen poultry shears on March 7th which have not still arrived. After we asked for confirmation about this to the distributor agents, we found that the delay was caused by a strike of local truckers. We apologize for this delay and for failing to notify you.
We have made sure that this problem has solved and your order will arrive on April 15th 2010. If we can be of any assistance, please contact us in our address or contact number, 221-78132354. We will be glad to help you.
Cordially,
Sam Winchester
Purchasing Director
Northridge Cutlery Company
A-787-137238-80000
Mrs. Meyza Pritama
The Kitchen Corner
147 Pasteur Street
Bandung
40173
Subject: Incorrect Order Query
Dear Mrs. Pritama:
We have received your claim inquiring about your order of two dozen poultry shears on March 7th which have not still arrived. After we asked for confirmation about this to the distributor agents, we found that the delay was caused by a strike of local truckers. We apologize for this delay and for failing to notify you.
We have made sure that this problem has solved and your order will arrive on April 15th 2010. If we can be of any assistance, please contact us in our address or contact number, 221-78132354. We will be glad to help you.
Cordially,
Sam Winchester
Purchasing Director
Northridge Cutlery Company
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