letter of answering compain by euisrostikasari (092464)

April 12, 2010

Mr. Edward Collin
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr Collin :

First of all, thanks for your complain. The delay is caused by strike of local truckers. As a compensation we will give you a souvenir, free one pack for the poultry shears.

If you have any questions or if we can be of further service, please call costumer service at telephone number 5200095

Cordially

Ms. Euis Rostika
Customer Service Manager

Replies Complaint Letter (Bobby Sander 0906853)

May 20, 2010


Mr. Dwayne Johnson
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Subject: The Retardation of Poultry Shears

Dear Mr. Johnson:

We have read your inquiry letter yesterday Mr. Johnson. We are very sorry for the delays about your items that you ordered in March 7, 2010. The delays happened because our unit car had an accident by local truckers on the way to your company. That incident made our delivery to your company blocked.

We are also sorry for failing to notify you Mr. Johnson. We will be responsible for this. We will send two dozen poultry shears back as soon as possible and it will be arrived tomorrow afternoon.

If you have any question or other complaint, please call me at 6285-677-887. Once again we are apologize for our wrongness.







Sincerely,





(Mr.) Bobby Sander
Customer Service Manager

Aswering Complaint Letter (Audrey Yusi A / 2B2 / 0909053)

May 25th , 2010

The Kitchen Corner
147 Pasteur Street
Bandung

Subject Explaining the delay

Dear The Kitchen Corner
I have received the complaint from you about the order of two dozen of poultry shears that were delay. We apologize for the delay.

Actually the delay happened because our company have some trouble about a strike of local trucker. We will send your order as soon as possible.

If you have any question or any other service, please contact us.


Cordially,

Audrey Yusi A
(Customer service of NCC)

Answering Complaint Letter II (Khaerul Ma'ruf 0906932)

April 11, 2010

Mrs. Marie Underwood
The Kitchen Corner
147 Pasteur Street
Bandung, west Java 40173

Subject : Notification of Delayed Order

Dear Mrs. Underwood,

Based on your preceding letter about the inquiring of notification from Northridge Cutlery Company. First, we would like to apologize for failing to notify you. We are sorry that your order still can not be shipped at the moment caused by a strike of local truckers. We are attempting to overcome this problem. We will notify you again when we have gotten the solution to overcome this problem.

While we are attempting to overcome this problem, we would like to restate that you have ordered two dozen poultry shears. To compensate for the delay, we give 40% discount as our apology.

If you have any questions or if we can be of further assistance, please call me or another customer service representative at 058-500812.

Cordially,


Khaerul Ma'ruf
Customer Service Manager

Answering Complaint Letter (Febrianty Asti Utami / 2B2 / 0902498)

April 11th 2010

Ms. Febrianty Asti Utami
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Ms. Utami :

We have received your inquiry letter about the order of two dozen poultry shears. We are apologizing for 3 weeks delaying your order in case of a strike of local truckers. We have been trying to overcome this problem with our Maintenance Engineers Department in our company. You will receive your whole order less than three days after you have this letter.
As we also have an error connection throughout the internet, we want to apologize for failing to notify and explain you about the delay.
If you have any question or assistance, we will be able to be contacted at the telephone number or email account listed on our previous acknowledgement letter.

Cordially,


Nova Ryan
Customer Service Manager

Answering Complaint Letter (Yoga Brahma/2B1/0909031)

April, 12th 2010

Mr. Michael Bangbang
Kitchen Corner
147 Pasteur Street
Bandung 40137

Subject : Delay Of Order Query

Dear Mr. Bangbang,

We have received your inquiring about the delay of your order for two dozen poultry shears and there has been no letter from us. So, we apologize for failing to notify you. The delay caused by a strike of local truckers. We promise to send your order as soon as possible.
If we can be any assistance, please call me or another customer service representative at 08562183928. Sorry for our mistake.

Cordially,



Mr. Yoga Brahma
Customer Service Manager

Answering Complaint Letter#Tantra Afianto#2B2 English Department#0900619

April, 13th 2010

Mr. Chandra Pratama
Kitchen Corner
147 Pasteur Street
Bandung 40137

Dear Mr. Pratama:

Thanks for your complaint letter. First of all, we apologize for the delay problem. We convince that the delay is caused by a strike of local truckers. Because of our mistake, we will give you a bonus, one more dozen for the poultry shears without any extra-payment.
We are sorry again about the delay problem. We hope you are satisfied with our service.

Sincerely,


George Doubletime
Purchasing Manager