letter of answering complain

April 11, 2010


Mr. Peter Smith
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr. Peter Smith :

Thanks for your complain. First, we would like to apologize for failing to notify your company. We convince the delay is caused by a strike of local truckers. Because of our mistake we will give bonus for you.

We hope you are satisfied with our service. If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on your receipt.



Cordially





Ms. Ilma Siti Nur Syifa
Customer Service