Letter of answering complain (wulan purnamasari 0902532 2B1)

April 12th, 2010

Mr. Bryan Knight
The kitchen Corner
147 Pasteur Street
Bandung, west java

Dear Mr. Knight

Thank you for your order for two dozen poultry shears on march 7. We apologize about the delay, because there is a strike of local trackers.
As the compensation we give you one dozen poultry shears freely. We are sorry again for the delay and we want you to still believe in us.



Cordially


Mrs. Taylor Swift
Purchasing manager