Letter of answering complaint by Meyza Pritama 0902467

April, 13th 2010
A-787-137238-80000

Mrs. Meyza Pritama
The Kitchen Corner
147 Pasteur Street
Bandung
40173

Subject: Incorrect Order Query

Dear Mrs. Pritama:

We have received your claim inquiring about your order of two dozen poultry shears on March 7th which have not still arrived. After we asked for confirmation about this to the distributor agents, we found that the delay was caused by a strike of local truckers. We apologize for this delay and for failing to notify you.
We have made sure that this problem has solved and your order will arrive on April 15th 2010. If we can be of any assistance, please contact us in our address or contact number, 221-78132354. We will be glad to help you.



Cordially,



Sam Winchester
Purchasing Director
Northridge Cutlery Company