Letter of Answering Complaint by Sonia Sofyan 0900574

May 24th, 2010
A-564-654567-90000

The Kitchen Corner
147 Pasteur Street
Bandung 40173

Subject : Delay of Order Query

Dear Sir/Madam,

You recently inquired about the delay of order from The Northridge Cutlery Company consisting two dozen poultry shears. We apologize for the delay of order that were supposed to be received by April 10. This delay was caused by a strike of local truckers. We had sent you a notification via email and it seems that your company have not received it yet.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on the catalogue we had sent you before.



Cordially,


(Ms.) Sonia Sofyan
Customer Service Manager