letter of answering compain by euisrostikasari (092464)

April 12, 2010

Mr. Edward Collin
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr Collin :

First of all, thanks for your complain. The delay is caused by strike of local truckers. As a compensation we will give you a souvenir, free one pack for the poultry shears.

If you have any questions or if we can be of further service, please call costumer service at telephone number 5200095

Cordially

Ms. Euis Rostika
Customer Service Manager

Replies Complaint Letter (Bobby Sander 0906853)

May 20, 2010


Mr. Dwayne Johnson
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Subject: The Retardation of Poultry Shears

Dear Mr. Johnson:

We have read your inquiry letter yesterday Mr. Johnson. We are very sorry for the delays about your items that you ordered in March 7, 2010. The delays happened because our unit car had an accident by local truckers on the way to your company. That incident made our delivery to your company blocked.

We are also sorry for failing to notify you Mr. Johnson. We will be responsible for this. We will send two dozen poultry shears back as soon as possible and it will be arrived tomorrow afternoon.

If you have any question or other complaint, please call me at 6285-677-887. Once again we are apologize for our wrongness.







Sincerely,





(Mr.) Bobby Sander
Customer Service Manager

Aswering Complaint Letter (Audrey Yusi A / 2B2 / 0909053)

May 25th , 2010

The Kitchen Corner
147 Pasteur Street
Bandung

Subject Explaining the delay

Dear The Kitchen Corner
I have received the complaint from you about the order of two dozen of poultry shears that were delay. We apologize for the delay.

Actually the delay happened because our company have some trouble about a strike of local trucker. We will send your order as soon as possible.

If you have any question or any other service, please contact us.


Cordially,

Audrey Yusi A
(Customer service of NCC)

Answering Complaint Letter II (Khaerul Ma'ruf 0906932)

April 11, 2010

Mrs. Marie Underwood
The Kitchen Corner
147 Pasteur Street
Bandung, west Java 40173

Subject : Notification of Delayed Order

Dear Mrs. Underwood,

Based on your preceding letter about the inquiring of notification from Northridge Cutlery Company. First, we would like to apologize for failing to notify you. We are sorry that your order still can not be shipped at the moment caused by a strike of local truckers. We are attempting to overcome this problem. We will notify you again when we have gotten the solution to overcome this problem.

While we are attempting to overcome this problem, we would like to restate that you have ordered two dozen poultry shears. To compensate for the delay, we give 40% discount as our apology.

If you have any questions or if we can be of further assistance, please call me or another customer service representative at 058-500812.

Cordially,


Khaerul Ma'ruf
Customer Service Manager

Answering Complaint Letter (Febrianty Asti Utami / 2B2 / 0902498)

April 11th 2010

Ms. Febrianty Asti Utami
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Ms. Utami :

We have received your inquiry letter about the order of two dozen poultry shears. We are apologizing for 3 weeks delaying your order in case of a strike of local truckers. We have been trying to overcome this problem with our Maintenance Engineers Department in our company. You will receive your whole order less than three days after you have this letter.
As we also have an error connection throughout the internet, we want to apologize for failing to notify and explain you about the delay.
If you have any question or assistance, we will be able to be contacted at the telephone number or email account listed on our previous acknowledgement letter.

Cordially,


Nova Ryan
Customer Service Manager

Answering Complaint Letter (Yoga Brahma/2B1/0909031)

April, 12th 2010

Mr. Michael Bangbang
Kitchen Corner
147 Pasteur Street
Bandung 40137

Subject : Delay Of Order Query

Dear Mr. Bangbang,

We have received your inquiring about the delay of your order for two dozen poultry shears and there has been no letter from us. So, we apologize for failing to notify you. The delay caused by a strike of local truckers. We promise to send your order as soon as possible.
If we can be any assistance, please call me or another customer service representative at 08562183928. Sorry for our mistake.

Cordially,



Mr. Yoga Brahma
Customer Service Manager

Answering Complaint Letter#Tantra Afianto#2B2 English Department#0900619

April, 13th 2010

Mr. Chandra Pratama
Kitchen Corner
147 Pasteur Street
Bandung 40137

Dear Mr. Pratama:

Thanks for your complaint letter. First of all, we apologize for the delay problem. We convince that the delay is caused by a strike of local truckers. Because of our mistake, we will give you a bonus, one more dozen for the poultry shears without any extra-payment.
We are sorry again about the delay problem. We hope you are satisfied with our service.

Sincerely,


George Doubletime
Purchasing Manager

The Answering Complaint Letter (Muhammad Arizal Rukmana - 2B2 - 0902539)

April, 11th 2010

Mr. Michael Angelo
The Kitchen Corner
147 Pasteur Street, Bandung 40173

Dear Mr. Angelo

I have received your inquiring about the delay of your order from our company. The delay caused by a strike of local truckers. We apologize for failing to notify you. And sorry about the mistake. As soon as possible, we were trying to send your order.
If I can be of any help, please call me or another customer service representative at 0809GOODJOB (08094663562).

Cordially,



Mr. Rukmana Arizal
Customer Service Manager

The Answering Complaint Letter (Fira Nursya'bani - 2B2 - 0906856)

April, 11th 2010 B-181-109080-19203

Mr. Darren Shan
The Kitchen Corner
147 Pasteur Street, Bandung 40173

Subject: Incorrect order query

Dear Mr. Shan:

I have received your inquiring about the delay of your order from our company. The delay caused by a strike of local truckers. We apologize for failing to notify you. We were trying to send your order as soon as possible.
If I can be of any help, please call me or another customer service representative at 0857-1052-7027.

Cordially,


Mrs. Fira Nursya’bani
Customer Service Manager

the answering complaint letter (Riestia Handayani 0902434 2B2)

April, 12th 2010

Mr. Refka Hadiansyah
The Kitchen Corner
147 Pasteur Street, Bandung 40173

Subject: Incorrect Inquiring Order

Dear Mr. Hadiansyah:
We have received your inquiring letter for delaying your order of two dozen poultry shears on 7th March 2010. We beg your pardon for didn’t inform you before. The delaying is due to a strike of local truckers, but we promise to send your order as soon as possible.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on our catalogue.


Sincerely,


Mr. Nicky Byrne
Costumer Service Manager

The Answering Complaint Letter (Alfiani Safitri 2B2)

May 20, 2010

Mr. Jacob Black
Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Sir,

The complaint letter that you sent had been received on Wednesday, 19th of May 2010. We have investigated the distribution service about the delayed order of two dozen poultry shears that you did on March 7, 2010. Since we were reported their clarification, we notify you that it was due to a strike of local truckers.

Since the consignment cannot be kept on hand indefinitely, we hereby serve you the 15% discount that if delivery is not effective in 7 days from the date you received this letter.

If we can be of further assistance, please file your query through our customer service at the telephone number noted on your billing statement. We are sorry for this uncomfortable service.



Yours faithfully,


Alfiani Safitri
Marketing Manager

Letter of Answering Complaint by Sonia Sofyan 0900574

May 24th, 2010
A-564-654567-90000

The Kitchen Corner
147 Pasteur Street
Bandung 40173

Subject : Delay of Order Query

Dear Sir/Madam,

You recently inquired about the delay of order from The Northridge Cutlery Company consisting two dozen poultry shears. We apologize for the delay of order that were supposed to be received by April 10. This delay was caused by a strike of local truckers. We had sent you a notification via email and it seems that your company have not received it yet.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on the catalogue we had sent you before.



Cordially,


(Ms.) Sonia Sofyan
Customer Service Manager

Letter Acknowledging Receipt of Complaint -LUCIYANA DWININGRUM 0902428-

April 10th, 2010
A-898-220791-50000

Mr. Rony Renggustian
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Subject: Incorrect Inquiring Order

Dear Mr. Renggustian:

We have received your inquiry about your order for two dozen poultry shears which have not still arrived and there has been no letter from us. The delay was happened because of the strike of local truckers. We apologize for failing to notify you. We will try to send your order as soon as possible.

If we can be of any assistance, please call us at he telephone number listed on your order statement.

Cordially,


(Mrs.) Luciyana Dwiningrum
Customer Service Manager

Letter of answering complaint by Meyza Pritama 0902467

April, 13th 2010
A-787-137238-80000

Mrs. Meyza Pritama
The Kitchen Corner
147 Pasteur Street
Bandung
40173

Subject: Incorrect Order Query

Dear Mrs. Pritama:

We have received your claim inquiring about your order of two dozen poultry shears on March 7th which have not still arrived. After we asked for confirmation about this to the distributor agents, we found that the delay was caused by a strike of local truckers. We apologize for this delay and for failing to notify you.
We have made sure that this problem has solved and your order will arrive on April 15th 2010. If we can be of any assistance, please contact us in our address or contact number, 221-78132354. We will be glad to help you.



Cordially,



Sam Winchester
Purchasing Director
Northridge Cutlery Company

letter of answering complaint by Prita Annisa Utami 0902542

April 15th 2010
A-121-151271-09091


Mrs. Prita Annisa Utami
Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Mrs. Utami:
We have received your inquiry letter about the order of two dozen poultry shears from our company. We really apologize for our failure to notify you and the delay of your order arrival. There is a strike of local truckers that causes your orders have not still arrived. However, we are trying to resolve it. We will inform you again as soon as possible.
If we can be of any services, please call us at 212-1512711.


Cordially,



Daniel Radcliffe
Customer Service Manager

Letter of Answering Complaint by Khaerul Ma'ruf 0906932 2B-Writing in Professional Context

April 11, 2010

Mrs. Marie Underwood
The Kitchen Corner
147 Pasteur Street
Bandung, west Java 40173

Subject : Notification of Delayed Order

Dear Mrs. Underwood,

Based on your preceding letter about the inquiring of notification from Northridge Cutlery Company. First, we would like to apologize for failing notify you. We are sorry that your order still can not be shipped at the moment caused by a strike of local truckers. We are attempting to overcome this problem. We will notify you again when we have gotten the solution to overcome this problem.

While we are attempting to overcome this problem, just for making a sure that you order two dozen poultry shears and also we will give you discount 40% as our apology.

If you have any questions or if we can be further assistance, please call me or another customer service representative at 058-500812.

Cordially,


Khaerul Ma'ruf
Customer Service Manager

Letter of answering Complaint_Ghita Marich_0606313_nonDik B

Bandung, April 12th, 2010


The Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Sir/Madam,

I have read your inquire about the delay of your order. We were really sorry that your order has not still arrived until now, because there is a problem caused by a strike of local trucker.

If I am not mistaken, your company’s order for two dozen poultry shears from ours. We will send your order as soon as we can.

If I can help any assistant, please call me or other customer service representative at 77700199, or you can also write a letter to our company at 207 North Clayton, Clayton Victoria 3168.



Cordially,


Ghita Marich
Costumer Service

Letter of answering complaint by Fristca Ayunda N. (0908698)

April 11th, 2010

Mr. Robin
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Mr. Robin,
Thank you for your order for two dozen poultry shears on March 7. We apologize for failing to notify your company about the delay of order. The delay is caused by a strike of local truckers.

We really apologize have disappointed you because of this delay. We hope you understand and still keep trust in our service. We will send the order as soon as possible.

Cordially,


Mrs. Fristca Ayunda N.
Customer Service Manager

Letter of Answering Complaint by Anisa Furqoni 0906824 2B-Writing in Professional Context

April 12th, 2010


Mr. Agus Setiawan
Kitchen Corner
147 Pasteur Street
Bandung, 40173


Dear Mr. Setiawan :

We have received a complaint letter from your company about delivery delays two dozen poultry shears from the Northridge Cutlery Company. This case is caused by a strike of local truckers. We would like to apologize for our mistake. We will immediately send the goods.

If you have questions or other assistance, please contact our customer service at the telephone number is listed on your bill.


Cordially,



Ms. Anisa Furqoni
Customer Service Manager

letter of answering complain by Dessyana Damayanthy (0908086)

April 11, 2010

Mr. Kevin Moondro
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr Moondro :

Thanks for your complain. First, we would like to apologize for failing to notify your company. We convince the delay is caused by a strike of local truckers. Because of our mistakes we will you a discount 15%.

We hope you are satisfied with our service. If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number. I'm sorry, we will improve our service.

Cordially





Ms. Dessyana D
Customer Service Manager

Letter of answering complaint by Asri Mulyani 0902491-2B1 class

April,12th 2010

Mr.Daniel Potter
The Kitchen Corner
147 Pasteur Street
Bandung,West Java

Dear Mr.Potter:

Thank you for your order for two dozen poultry shears on March 7th.I have been received your letter about the delay of the items.Apologize me because I failed to notify you aboout the delay as it is caused by a strike of local truckers.

Thanks again for your order.we will send the shears as soon as possible.

Cordially,


Asri Mulyani
General Manager

letter of answering complain by Sri Fajrina Putri 0906598

March 11th, 2010

Mr. Brad Pitt
Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Mr. Pitt,
Thanks for your complain. First, we apologize for failing to notify the problem. We convince the delay is caused by a strike of local truckers. The truckers had machine problem on March 7. For redeem our mistake, we will give you discount 20%.
If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on your monthly billing statement.



Cordially,


Mrs. Sri Fajrina Putri
Puchasing Manager

Letter of answering complain (wulan purnamasari 0902532 2B1)

April 12th, 2010

Mr. Bryan Knight
The kitchen Corner
147 Pasteur Street
Bandung, west java

Dear Mr. Knight

Thank you for your order for two dozen poultry shears on march 7. We apologize about the delay, because there is a strike of local trackers.
As the compensation we give you one dozen poultry shears freely. We are sorry again for the delay and we want you to still believe in us.



Cordially


Mrs. Taylor Swift
Purchasing manager

Letter of Answering Complain by Widi Astuti Winara (0902536)

April 11, 2010

Mr. Rizal Chaerul
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr Rizal :

First, thanks for your complain and we apologize for failing to notify you for the delay. Actually the delay problem is caused by a strike of a local truckers. Because of the delay we will give you a discount. You get 30% for two dozen poultry shears.

We really sorry about the delay. We hope you can understand and satisfied with our service. Thanks for your complain.

Yours Truly,

Ms. Widi Astuti Winara
Purchasing Manager

letter of answering complain

April 11, 2010


Mr. Peter Smith
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr. Peter Smith :

Thanks for your complain. First, we would like to apologize for failing to notify your company. We convince the delay is caused by a strike of local truckers. Because of our mistake we will give bonus for you.

We hope you are satisfied with our service. If you have any questions or if we can be of further service, please call me or another customer service representative at the telephone number listed on your receipt.



Cordially





Ms. Ilma Siti Nur Syifa
Customer Service

Letter of answering complain

letter of answering complain

Replies Letter

April 13, 2010


Mr. Sandi Juandi
The Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr. Juandi

I am sorry that you were not take delivery of your order of two dozen poultry shears at the deadline in our agreement. Your orders have been sending to your office in that time, but in the way, there are problems of delay.

The postponement of the products is because the problem with our local truckers, which is take your products. In the other hand, I do not know the problem until read your email. I was out in the office for the week. Because of that, please accept apologize for failing to notify the problem immediately as well as I knowing the problems.

I promise to solve the problem in this week as soon as possible. I am thankful for your tolerance and thoughtful. I hope our affiliation will be for a long time.


Thanks,





Andrew Black
Managing Director

ab/har