Letter of Answering Complaint by Anisa Furqoni 0906824 2B-Writing in Professional Context

April 12th, 2010


Mr. Agus Setiawan
Kitchen Corner
147 Pasteur Street
Bandung, 40173


Dear Mr. Setiawan :

We have received a complaint letter from your company about delivery delays two dozen poultry shears from the Northridge Cutlery Company. This case is caused by a strike of local truckers. We would like to apologize for our mistake. We will immediately send the goods.

If you have questions or other assistance, please contact our customer service at the telephone number is listed on your bill.


Cordially,



Ms. Anisa Furqoni
Customer Service Manager