Answering Complaint Letter#Tantra Afianto#2B2 English Department#0900619

April, 13th 2010

Mr. Chandra Pratama
Kitchen Corner
147 Pasteur Street
Bandung 40137

Dear Mr. Pratama:

Thanks for your complaint letter. First of all, we apologize for the delay problem. We convince that the delay is caused by a strike of local truckers. Because of our mistake, we will give you a bonus, one more dozen for the poultry shears without any extra-payment.
We are sorry again about the delay problem. We hope you are satisfied with our service.

Sincerely,


George Doubletime
Purchasing Manager