Letter of Answering Complain by Widi Astuti Winara (0902536)

April 11, 2010

Mr. Rizal Chaerul
Kitchen Corner
147 Pasteur Street
Bandung 40173


Dear Mr Rizal :

First, thanks for your complain and we apologize for failing to notify you for the delay. Actually the delay problem is caused by a strike of a local truckers. Because of the delay we will give you a discount. You get 30% for two dozen poultry shears.

We really sorry about the delay. We hope you can understand and satisfied with our service. Thanks for your complain.

Yours Truly,

Ms. Widi Astuti Winara
Purchasing Manager