Answering Complaint Letter (Febrianty Asti Utami / 2B2 / 0902498)

April 11th 2010

Ms. Febrianty Asti Utami
The Kitchen Corner
147 Pasteur Street
Bandung 40173

Dear Ms. Utami :

We have received your inquiry letter about the order of two dozen poultry shears. We are apologizing for 3 weeks delaying your order in case of a strike of local truckers. We have been trying to overcome this problem with our Maintenance Engineers Department in our company. You will receive your whole order less than three days after you have this letter.
As we also have an error connection throughout the internet, we want to apologize for failing to notify and explain you about the delay.
If you have any question or assistance, we will be able to be contacted at the telephone number or email account listed on our previous acknowledgement letter.

Cordially,


Nova Ryan
Customer Service Manager